The 6-week window
The claim can start from the date of the call, if the form is returned within 6 weeks. Send the form back to "Freepost DWP Attendance Allowance" as soon as you can. No stamp or postcode is needed, and nothing else goes on the envelope.
After the form is in
DWP sends a text or letter within 3 weeks to say when to expect a decision. That message is not the decision itself – it tells you when to expect one. If nothing has come by then, ring 0800 731 0122 and ask for an update.
Special rules claims can be quicker
Under the special rules, Attendance Allowance may be paid more quickly and at the higher rate. There is a fast route for someone who might have 12 months or less to live. The usual 6-month wait does not apply, and a doctor or other medical professional fills in a form called SR1.
Once a decision is made
Attendance Allowance is usually paid every 4 weeks into a bank, building society or credit union account.
Free help with the claim
You can apply to DWP directly, and Citizens Advice can help at no cost.
Questions people ask
What happens if the 6 weeks run out before I post the form?
The claim can start from the date of the call, if the form is returned within 6 weeks. If the form is posted later than that, the call date may no longer count as the start date – so it's worth returning the form as soon as it's filled in, rather than leaving it.
How is Attendance Allowance paid once it's approved?
Attendance Allowance is usually paid every 4 weeks into a bank, building society or credit union account.
Does the special rules route speed the decision up?
Yes, they may be. Under the special rules, Attendance Allowance may be paid more quickly and at the higher rate. The special rules are for someone who might have 12 months or less to live – see our guide to the special rules and the SR1 form.
How will I know when a decision is coming?
DWP sends a text or letter within 3 weeks to say when to expect a decision. If that message doesn't arrive, ring 0800 731 0122 to check the claim is still being processed.
Sources
Last checked 30 September 2026 against GOV.UK.