Who we are
Three Sisters is a product of N84 Labs, the trading name of Kalvis Berzins, a sole trader. Post: N84 Labs, Level One, Basecamp Liverpool, 49 Jamaica Street, Liverpool, L1 0AH. Email hello@threesisters.app.
What you're buying
A one-off pack of words and filled forms, made on your own device from your own answers. Each pack covers one claim for one person. You can change your answers as often as you like for that claim. A new claim, whether for someone else or another go after a decision, needs a new pack. The PIP pack includes the reconsideration pack for the same claim, at no extra cost. £19. That's the full price. Nothing is added at checkout. We are not VAT registered, so no VAT is charged.
To use the pack you need an up-to-date web browser, and a PDF reader to open the filled Attendance Allowance form.
You can apply to DWP directly, and Citizens Advice can help at no cost.
What we don't promise
We're not part of DWP. We can't promise any award. DWP decides. This isn't legal, financial or benefits advice. You are responsible for checking every answer is true before you sign and send it. Our wording only restates what you told us.
Your statutory rights
When you tick the box at checkout, you ask for your pack straight away and agree that you lose the legal 14-day right to cancel. That right ends once the pack is unlocked. That's the law for digital content. Our own 14-day money-back guarantee still gives you 14 days (see Refunds).
The pack must be as described and work properly. If it doesn't, you're entitled to a repair, replacement or refund under the Consumer Rights Act 2015.
Refunds
Problem with your pack? Tell us. If we can't put it right, we'll refund you.
14-day money-back guarantee. Ask within 14 days of paying and we'll refund you in full. You don't need to give a reason.
After 14 days, we still refund you in full if your pack doesn't work as described and we can't fix it within 5 working days.
A refund cancels that pack. It can't be recovered or unlocked again. A refunded PIP pack no longer includes the reconsideration pack.
To ask, email hello@threesisters.app with your receipt number. Refunds go back to the card or account you paid with, through Stripe. This doesn't affect your legal rights.
Your unlock link
The link that unlocks your pack works for 12 months from when you paid. If you lose it, use "Recover my pack" on the start screen with the email you paid with and the receipt number from your Stripe receipt email, and we will unlock it again – free, any number of times, for as long as Stripe still holds the order. Each pack unlocks separately. The one exception: the PIP pack includes the reconsideration pack for the same claim, so you won't pay again if you're refused.
Using the site
Don't try to break, overload or get around the payment on the site.
Our liability
If something goes wrong because of us, we're only responsible for losses that were foreseeable, and not for more than what you paid us. Nothing here limits our liability where the law says we can't, such as for negligence causing death or injury, or for fraud. Nothing here affects your rights under the Consumer Rights Act 2015.
Complaints
Email hello@threesisters.app. We reply within 5 working days. If we can't agree, we'll tell you whether an independent dispute service can help.
Law
These terms are governed by the law of England and Wales. You can bring a claim in the courts of the UK nation where you live.
Copyright
The official form itself is Crown copyright, Department for Work and Pensions. Facts we publish are sourced from public information, including material licensed under the Open Government Licence v3.0.